Frequently Asked Questions

Yes — always. Call or text (403) 963-9065 and describe the work you need, or send photos. Andrew provides an honest quote based on the job. Most quotes can be done over the phone without an on-site visit. No obligation, no pressure.

Carpet repair typically costs a fraction of full replacement. Replacing carpet in a room can run $500-$2,000+ depending on size and quality. A professional patch or seam repair is significantly less. Andrew always provides an upfront quote and will be honest about whether repair or replacement is the better option for your situation.

Andrew accepts cash, e-transfer, and cheque. Payment is due upon completion of the work — no deposits required. You see the results before you pay.

Pet damage repair is one of the most common services Andrew performs. Dogs digging at doorways, cats scratching corners, urine stains and discolouration — these are typically repairable when matching donor carpet is available. The damaged section is patched with matching carpet so the repair blends into the surrounding area. Send a photo and Andrew will give you an honest assessment — including when replacement makes more sense.

Carpet wrinkles are usually caused by improper initial installation (using a knee kicker instead of a power stretcher), humidity changes, heavy furniture, or simply age. Whatever the cause, professional power stretching fixes it. Andrew uses a power stretcher — not a knee kicker — for lasting results that stay tight for years.

For most households, once a year is a good baseline. Homes with pets, young children, or allergy sufferers benefit from cleaning every 6 months. High-traffic areas may need more frequent attention. Regular professional cleaning removes embedded dirt that causes premature carpet aging and keeps your home healthier.

Yes. Andrew uses enzyme-based treatments that break down the organic compounds causing pet odour — not just mask them with fragrance. For severe cases where urine has soaked through to the underpad, he will be honest about what cleaning can achieve and may recommend pad replacement or repair for the affected area.

Yes — Andrew cleans sofas, loveseats, chairs, and other upholstered furniture. This is an easy and cost-effective add-on when he is already at your home for carpet cleaning. He identifies the fabric type and uses the appropriate cleaning method for each piece.

Andrew uses 100% green cleaning solutions — eco-friendly, safe for kids, pets, and the environment. No harsh chemical residue is left in the carpet or fabric once dry. If anyone in your home has specific sensitivities or allergies, let Andrew know before the job and he will work with you.

Most repair and cleaning jobs across Red Deer and Central Alberta are scheduled within a few days, not weeks. Andrew gives you a real timeline up front based on his current workload — no overpromising. Water damage emergencies are the exception: those get same-day response because mould can begin within 72 hours. For everything else, call or text (403) 963-9065 and Andrew will get back to you the same day with an honest schedule.

A typical home takes 1-3 hours depending on size and number of rooms. You can walk on the carpets immediately after cleaning without worry — average dry time is 8 hours. If cleaned in the morning, your carpets will be dry by dinner. Andrew uses professional extraction that removes most moisture during cleaning.

Andrew can work around most furniture and will move smaller items as needed. Very heavy pieces like full bookshelves, pianos, or large entertainment units may need to be moved in advance. He will let you know what is needed when providing the quote.

Regular hours are Monday through Friday, 9 AM to 5 PM. For emergencies and urgent situations, Andrew is available for weekend and after-hours calls. Call or text (403) 963-9065 — if it is urgent, he will do his best to accommodate you.

Andrew is IICRC certified — the industry standard for cleaning and restoration professionals. He holds WRT (Water Restoration Technician) and AMRT (Applied Microbial Remediation Technician) certifications, meaning he is formally trained in water damage restoration, mould remediation, and sewage cleanup. He is also certified in odour removal and post-mortem cleaning.

Andrew has 18 years of personal experience in the carpet cleaning and repair trade. Alberta Carpet Repair & Carpet Cleaning is his owner-operated business serving Red Deer and Central Alberta. You deal directly with Andrew — not a franchise, not a rotating crew.

Andrew does. Alberta Carpet Repair is an owner-operator business. Andrew answers the phone, provides the quote, does the work, and follows up afterwards. One person accountable from start to finish. You are not getting a random employee — you are getting the owner with 18 years of experience.

If you're not happy with any aspect of the work, Andrew will return and re-clean or re-do the affected area at no additional charge. The guarantee covers workmanship on all carpet cleaning, repair, and stretching services. Andrew walks you through the results on-site before leaving, and follows up afterwards to make sure everything meets your expectations.

Andrew serves Red Deer and the surrounding Central Alberta communities including Sylvan Lake, Lacombe, Blackfalds, Ponoka, Penhold, Rimbey, and Bentley. If you are unsure whether your area is covered, call or text (403) 963-9065.

For communities within the regular service area (Sylvan Lake, Lacombe, Blackfalds, Ponoka, Penhold, Rimbey, Bentley), there is no extra travel charge. For locations further out, Andrew will let you know upfront if any travel charge applies.